Deaf teenager Hayley loves her new job as a waitress!

Hayley couldn’t be happier at her new Saturday job as a waitress, and Tiger Mother’s so proud of how she brought up the subject of her deafness at the interview.

The waitress scowls over at me and I look away trying to keep a straight face. She’s just done a very professional job of taking down our order and bringing the drinks over to our table, not a drop of cappuccino spilt nor a teaspoon clattered in its saucer.

She’s pretending to be cross because we’re her family and friends who’ve all crowded in to try out the place where she’s now got a Saturday job, and we’re making her feel embarrassed.

Well, what are families and friends for!

Seriously, Hayley couldn’t be happier. She loves the idea of serving customers and using a till, and she also gets taught how to make a whole range of cakes and cookies – that’s right up her street, baking being her first love.

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Hayley was a bit worried at first; that she would mess up, maybe not hear instructions or take down customers’ orders wrongly, especially over the din of the coffee machines and coffee bean grinders. Or that she would maybe just be clumsy and drop everything, embarrass herself with all manner of clangers nothing to do with her ears!

“We talked in advance about what she would say to the proprietor about her hearing”

When Hayley went along to be interviewed for the job we talked in advance about what she would say to the proprietor about her hearing.

It’s a question of trying to achieve a balance – not wanting to draw attention to her deafness, which she hates doing, yet ensuring that people know she may need things repeating if she hasn’t quite heard, and that it’s helpful if she can see their face so that she can also lipread.

“When some people see a person with hearing aids they assume they can’t hear anything”

And there’s also a matter of reassurance. When some people see a person with hearing aids they assume they can’t hear anything and panic that they won’t know how to communicate with the deaf person. All very unnecessary.

So Hayley pointed out to him that she had hearing aids. ‘In case it shocks you if you suddenly notice later!’ she told him, in a light hearted way.

It took me aback actually, that she had the confidence to do it that way – good on her. She’s come a long way to be confident enough to make a joke to someone she’s never met before and in a fairly formal situation.

He played along with her joke, feigned shock, then quickly reassured her he’d keep it in mind and make sure she could hear him.

And so far it’s all been fine with no problems. Some of the equipment is noisy – most of us would be hard pushed to hear over it – but Hayley just has to work round it, waiting until it’s stopped before taking orders or asking for instructions.

Luckily the rest of the time there’s not too much background noise as the acoustics are pretty good – it’s vintage décor so it’s carpeted and wallpapered, which all helps.

“You can almost see her blossom by the day”

She’s doing really well, they seem pleased with her and she’s loving every minute of it. It’s done her a lot of good and really helped her self-esteem. You can almost see her blossom by the day.

And it’s shown me that Hayley’s future isn’t some far off event to be worried over or stressed about – it’s here now. And she’s doing great.